Providing Techno-functional support to users of the HR GPS Modules, Core HR, Performance management, compensation, manager self-service, and employee self-service functionality.
Delivering an efficient and effective GPS support to the HR Users and employees of Howmet within the terms of the established Service Level Agreements (SLAs).
Handling all inquiries in a professional and courteous manner within specified time frames.
Ensuring all requests/ inquiries are processed with high levels of service excellence to all levels within the organization.
Analyze and Resolve reported system issues.
Collaborate with key upstream and downstream partners to support issue resolution and any - GPS application enhancement development
Producing and analyzing metrics to measure effectiveness of services and solutions.
Ensuring support documentation for users is accurate, updated and reviewed periodically.
Perform ASAT related testing as assigned by the team.
Monitor and support GPS support Mailbox requests.
Working with manager to identify other opportunities to extend support provided by the position.
Performing additional tasks at the manager’s discretion relevant to the position and level, which are not in contradiction with the laws and the company policies and regulations.
Interacting on a daily basis with business unit HR staff, People Services teams across Europe and in the U.S., location line managers and other location staff at all levels, via telephone, emails and Remedy tickets.
Managing high volumes of work at particular periods of the business cycle.
Maintaining a high customer-focused approach while operating within agreed SLAs.
Proactively improving the support provided by HR Technology Solutions area.
Bachelor's degree or equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.
Fluent in English
Flexible and multi-tasking
Customer oriented and conscientious
Excellent communication and organization skills
Required to manage time effectively in order to complete workload and meet deadlines
Ability to problem solve and evaluate customers` needs
Ability to work under pressure while maintaining accuracy
Ability to prioritize and manage a large number of cases, and adjust to changing priorities
Strong Microsoft Office skills
A competitive remuneration package
Friendly environment with a lot of company sponsored social activity,
Open minded and welcoming environment, where your ideas are taken seriously
Challenging duties in truly International environment