IT Service Performance and Quality Manager
I'm interested
  • Region :
  • Employment Type :
  • Salary :
    by agreement
  • Required languages :
    English (B2)
IT Service Performance and Quality Manager
Our client is one of the world’s leader company in digital identification and security technologies. Their ambition is to enable citizens and consumers to communicate, pay, connect, travel or vote safely while enjoying the opportunities of an ever more connected world. They can take advantage of the best security and identity technologies and offer customized solutions to international customers from major industries such as financial services, telecommunications, identity, security and IoT.


  • Being part of the reinforcement of the global IT service operations within the entire organization
  • Defining, reviewing, monitoring and analyzing the cornerstones and KPI-s of the effectiveness of various IT departments and offices
  • Evaluate existing quality assurance standards, pilot IT audits and ensure IT compliance via action plans
  • Conduct quality assurance trainings and promote quality management and process improvement as a company value
  • Mapping and assessment of potential operational risks and provide corrective and preventive actions to handle them
  • Providing regular performance reviews and reports for the IT steering committee, COO and other C-level members of the group management


  • 4+ years of professional experience
  • Min. 2 years of experience in IT service performance management/quality system improvement in a large organization
  • Strong project management skills, significant experience in quality assurance or quality control
  • Technical experience within IT to ensure the creditability with the teams and understanding of the stakes
  • Collage/University degree from a relevant field
  • Fluency in English
  • Excellent negotiation and presenting skills
  • Ability to understand strategic issues and to coordinate multidisciplinary teams
  • Strong ownership and natural leadership skills


  • Responsible and visible global position within a dynamically developing organization
  • Possibility to join a 21st century high-tech company
  • Work in an international environment
  • Regular home office opportunity
  • Travel allowance
I'm interested
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IT Service Performance and Quality Manager