IT Service Performance and Quality Manager

Region :

Budapest
Employment Type :

full-time
Salary :

by agreement
Required languages :

English (B2)

Contact

Zsuzsanna Garaj

+36202212280 zsuzsanna.garaj@manuvia.com

Our client is one of the world’s leader company in digital identification and security technologies. Their ambition is to enable citizens and consumers to communicate, pay, connect, travel or vote safely while enjoying the opportunities of an ever more connected world. They can take advantage of the best security and identity technologies and offer customized solutions to international customers from major industries such as financial services, telecommunications, identity, security and IoT.

Description

Being part of the reinforcement of the global IT service operations within the entire organization
Defining, reviewing, monitoring and analyzing the cornerstones and KPI-s of the effectiveness of various IT departments and offices
Evaluate existing quality assurance standards, pilot IT audits and ensure IT compliance via action plans
Conduct quality assurance trainings and promote quality management and process improvement as a company value
Mapping and assessment of potential operational risks and provide corrective and preventive actions to handle them
Providing regular performance reviews and reports for the IT steering committee, COO and other C-level members of the group management

Requirements

4+ years of professional experience
Min. 2 years of experience in IT service performance management/quality system improvement in a large organization
Strong project management skills, significant experience in quality assurance or quality control
Technical experience within IT to ensure the creditability with the teams and understanding of the stakes
Collage/University degree from a relevant field
Fluency in English
Excellent negotiation and presenting skills
Ability to understand strategic issues and to coordinate multidisciplinary teams
Strong ownership and natural leadership skills

Offer

Responsible and visible global position within a dynamically developing organization
Possibility to join a 21st century high-tech company
Work in an international environment
Regular home office opportunity
Travel allowance

I'm interested